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Shipping and Other FAQs

Halloween Props Shipping Policies

(Products come from multiple shipping locations.)

Shipping Note: If you are ordering outside of the continental United States, please e-mail us with your shopping list, and we will determine the most economical shipping option for you.

 

Shipping Policy for Large Props and Animated Halloween Props
We strive to provide the most inexpensive shipping costs. Shipping costs for large props and Halloween animatronics vary from state to state and item to item. E-mail us (info@halloweenhillprops.com) if you are interested in purchasing a large prop or animatronic that does not already include shipping, we will determine the most effective shipping cost and let you know it before you buy. (If shipping is already included, it will be noted with the item.) 

Or purchase a large Halloween prop and animatronic, as well, and we will let you know the shipping cost afterwards. You will be charged $0 for shipping when ordering initially. Either method works well and lets us determine the most cost-effective shipping method for you. 

Shipping time: Most large haunt props and animated Halloween props are made at time of order. They are ready and shipped about 2-3 weeks after purchasing. If you need a prop by a specific date, please let us know at time of order. We will let you know if there is any issue shipping a prop by a due date.

Return/Replacement Policy for Large Props and Animatronics
Merchandise that is damaged or defective will be replaced or repaired only. A Return Authorization Number is required on returns. A written request must be postmarked within 3 days of receipt. All other sales are final.

  

Shipping and Return Policies for Halloween Decorations, Candles, Candle Holders, and Lanterns

We ship UPS Ground (7-10 Business Days)
$6.95 for orders under $50.00 in the Continental United States. For orders outside the continental states, please e-mail us at info@halloweenhillprops.com.
Orders above $50.00 pay 15% of the order's total.
Example: $100 order pays only $15 for Shipping via UPS regardless of the weight of the order.

Replacement Policy
If an item is damaged during shipping or has workmanship deficts we will REPLACE the item. You must notify us within 30 days of recieving your item (s) of any of the above problems.

Refund and Return Policy
If you are not happy with your item (s) for any reason you may return the item(s) for a
30-day money back guarantee.

All items must be returned to us in the original packaging in order to receive your full refund. if not in original packaging a 25% restocking fee will be added. We will send you a e-mail with instructions on where and how to return your item(s) to us.If you need an item returned or replaced, e-mail us at info@halloweenhillprops.com.

Once an order is placed, it cannot be cancelled or changed unless an Item is Out of Stock or has been Discontinued.

 

Shipping Policies for Handmade Props
Shipping for handmade props will be the same as Halloween Decorations. However, because Halloween decorations are shipped from a different site, handmade props and Halloween decorations must be shipped separately.   

Replacement/Refund Policies
Replacement/Refund Policies for handmade props will be the same as Halloween Decorations.

If you have any questions about shipping, please contact us at info@halloweenhillprops.com.


Shipping Policies for Gothic Statues

Because of the weight of many statues, all high-end statues cost $10 for shipping and handling unless noted. You will not be dissapointed in your purchase!

The speed of the order depends on the distance and availability of items ordered. The delivery time itself can range from 2 to 7 business days, but we ask you to allow a maximum of 14 days for delivery. Most of our orders are shipped by standard UPS ground transportation. However, we use a variety of carriers for each shipping option and will choose the most appropriate delivery method for your desired shipping address.

Replacement Policy

All sales are final. However, if the product is defective, we will gladly refund your money or replace the product.

Regarding Statues, What is Cold Cast Bronze?
Items categorized as bronze are actually pieces crafted using an originally British technique where bronze powder is combined with cold cast resin. This mixture produces easy-to-handle figurines with the delicate and beautiful look of actual antique museum pieces. All of our items in full color finish, or that have color accent finishes are hand-painted.


What If Free Shipping is Not Noted on a Halloween Prop? 

Please order your prop via the site. If Free Shipping is not listed, we locate the most cost-effective shipping price and contact you via e-mail with the information. You can pay for shipping at that time. You will have the option to not order, as well, after learning the shipping rate. This method allows us to get you the best shipping price.



Other Halloween Hill FAQs

What Methods of Payment Do You Accept?

We process payments via PayPal and also accept most major credit cards including Visa & Mastercard. You can order with a credit card through PayPal even if you do not have a PayPal account.


What Do I Do If I Have Problems With My Order?

If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.


Is Your Site Secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.


What if I'm Looking For an Item That You Don't Currently Carry?

Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.


How Can I Get in Touch With You if I Have a Question?

Please see the Halloween Hill Contact Us Page for information on getting a hold of us. Halloween Hill welcomes questions.


Do you have Gift Certificates?

Yes! Visit http://www.halloween-hill-props.com/gift_cards

Remember!

If you need Halloween props (including Halloween animatronics) to impress guests to your haunted house or home haunt, we carry the scariest animated Halloween props and alien props. And there is FREE shipping for many of the popular large Halloween props!

Click on product categories at the left of the Web site to start shopping.

To protect your privacy, all payments for Halloween props, Halloween decorations, Halloween animatronics, and alien props are processed through PayPal’s secure system for our parent company, Blackwood Studios. PayPal, Visa, MasterCard, Discover and American Express are accepted. You will be redirected to Halloween Hill after payment is complete. Be sure to complete the checkout process.

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Copyright © Blackwood Studios. Kansas City, Mo.
info@halloweenhillprops.com